Return Policy

At Human Gastro Care, we are committed to delivering high-quality pharmaceutical products. Due to the nature of healthcare products, we follow a strict return policy to ensure safety and compliance.

1. Return Eligibility

Returns will only be accepted under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 3 days of delivery
• The product is unused, unopened, and in original packaging

2. Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Products without original packaging
• Items returned after the specified time period
• Products purchased under special offers or discounts (if applicable)

3. Return Process

To initiate a return:

• Contact our support team via phone or email
• Provide order details and clear images of the issue
• Our team will review and guide you through the next steps

4. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 working days
• Refund will be issued to the original payment method
• Shipping charges (if any) are non-refundable

5. Replacement Policy

If eligible, we may offer a replacement product instead of a refund, depending on product availability and the nature of the issue.

6. Shipping for Returns

• If the return is due to our error (wrong or damaged product), we will arrange pickup or reimburse shipping costs
• In other cases, return shipping may be the responsibility of the customer

7. Important Note

All products should be used under medical supervision. We reserve the right to reject any return request that does not meet our policy conditions.

8. Contact Us

For return-related queries, contact us:

📞 Phone: +91-6283361749
📧 Email: humangastrocare@gmail.com

📍 Corporate Office:
Plot No-284, Ground Floor, Industrial Area Phase 2, Panchkula, Haryana – 134113

📍 Head Office:
Nidhi Industry Complex, (106) Sativali Road, Vasai East, Mumbai – 401208

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