At Human Optho Care, we prioritize safety, hygiene, and strict regulatory compliance in ophthalmic healthcare. Due to the highly sensitive and sterile nature of eye care products (eye drops, ointments, and solutions), our return and refund policy is outlined below.
Ophthalmic medicines and eye care products are non-returnable and non-exchangeable once delivered.
This is in accordance with pharmaceutical safety and hygiene regulations, as any compromise in the sterile seal can pose a significant risk to eye health.
Returns or refunds are only processed under specific exceptional conditions mentioned below.
You may request a return, replacement, or refund only in the following situations:
Incorrect Product: If the product delivered does not match your order.
Damaged Packaging: If the product is received with a broken seal or physical damage.
Expired Product: If the product delivered is past its expiration date.
Missing Items: If an item from your confirmed order is missing in the package.
Eligibility Criteria:
The issue must be reported within 48 hours of delivery.
The product must be unused and in its original, unopened, and sealed packaging.
Proof Required: Clear photos or an unboxing video must be shared with our support team to verify the claim.
For safety and clinical hygiene reasons, we strictly do not accept returns for:
Opened or Used Medicines: Any eye drop or ointment with a broken nozzle or seal.
Temperature-Sensitive Products: Medicines that require specific storage conditions.
Incomplete Packaging: Products returned without original boxes, leaflets, or labels.
Invalid Prescription: Orders placed without a valid medical prescription (where required).
Once your return request is approved and the product is inspected, we will initiate the refund.
Refunds will be credited to the original payment method within 7-10 working days.
Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).
For any return or refund-related queries, please reach out to us:
Email: humanopthocare@gmail.com
Phone: +91-6293361749
